Social Tenants Access to Information (STAIRs)
Your right to information
The government has introduced a new regulatory standard called the Social Tenants Access to Information Requirements, better known as STAIRs.
STAIRs makes it easier for you to access key information about your home, your landlord, and the services you receive.
Many of the documents and information covered by STAIRs are already available on our website. This page brings them together in one place and explains how you can request information that is not already published.
What is STAIRs?
STAIRs stands for Social Tenants Access to Information Requirements.
The scheme is being introduced by Government to improve transparency across the social housing sector, and is a core component of the Transparency, Influence and Accountability standard. Housing associations will be required to:
- Publish key information about their organisation and services
- Make information easier for tenants to find and understand
- Respond to eligible information requests within specified timescales (from April 2027)
- Support greater accountability to residents
- Information Available Through Our Publication Scheme