Our values & objectives
“Independent Living” means having the same freedom, choice, dignity and control as other citizens - at home, at work and in the community.
In all our dealings with everyone we work with, we will:
- Act with integrity
- Always engage with tenants and put their needs at the forefront of our work
- Be creative and innovative in our thinking and how we use our resources
- Be agile and collaborative in providing improved services
- Commit to doing our very best for the people we serve
Our 2019-2024 5-year business plan puts together a framework of achievement taking us through to the 90th anniversary of the Trust and beyond. The framework will be reviewed annually to ensure that we remain on track and are well placed to respond to future opportunities and challenges.
The core objectives which overarch the business plan are being: SMARTER, BETTER and STRONGER.
These objectives are articulated below:
|1. Smarter||Capitalise on the advantages of remaining independent, though small; and minimise the disadvantages||Clearer and smarter systems and processes to provide improved value-for-money services to our tenants|
|2. Better||Continually improving the quality of our housing stock and of our services to tenants, providing homes that people want to live in||Maintaining our already high level of tenant satisfaction by improving our understanding of our tenants, and our engagement with them, especially those in our street properties|
|3. Stronger||Growing in size, while adapting to the changing needs of our tenants||Achievement of growth over the next five years, and the replacement of some of our older, least popular stock with newer, better designed housing|